Account and sign-in
My code is missing or has expired
What to check when the sign-in code does not arrive, does not work, or has run out.
- Check the address you typed for a typing mistake.
- Look in your spam or junk folder and any other tab your mail app sorts messages into.
- Wait about a minute before asking for another code. The service enforces a short minimum interval between codes, and the page also counts down before it lets you ask again.
- Use only the newest code. A code works once and expires quickly, so an older or used code is rejected.
- If you tried too many times, or the email service has reached its sending limit, the page says so and nothing was sent. Wait a while and try again.
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